Order Policies

Processing + Pre-Orders

Processing Time

It may take up to 24-48 hours to process and ship your order. We appreciate your patience and will do our best to get your order completed as soon as possible!

Pre-Orders

A pre-order is a way to reserve and purchase an item before it is officially released or restocked. Pre-ordering is an excellent way to guarantee that you do not miss out on limited-edition or high-demand items. Please note that pre-order items may have different manufacturing and shipping timelines. These timelines vary depending on the product and the manufacturer’s production schedule. We work very closely with our suppliers to provide you with the most accurate estimated delivery dates, but please be aware that unforeseen circumstances may occasionally arise, causing slight delays in the manufacturing process.

If you wish to cancel your pre-order, please contact us via e-mail as soon as possible.

Shipping

Where We Ship To

We currently ship to Canada and the United States.

Domestic Shipping

Domestic shipping will be subject to a $20.00 flat rate. There is an additional $4.00 added to each province away from Ontario. (4.00 for Manitoba and Quebec, $8.00 for Saskatchewan, $12.00 for Alberta, $16.00 for BC, $8.00 for Nova Scotia, $12.00 for Newfoundland and Labrador).

International Shipping

International shipping will be subject to a $20.00 flat rate.

Local Pick-Up

If you live in Sault Ste. Marie and would like to pick up your items, you can stop by during our weekday hours! Please visit our Google business page here for updated hours, especially during the summer months.

FAQ

  • For shipping within Ontario, please allow approximately 3-7 business days. For other provinces within Canada, 7-8 business days. For US, 10-12 business days. Please note that these do not include processing time, are estimates from Canada Post and therefore are not guaranteed. We will confirm a tracking number once your package is shipped so that you can keep an eye out for it.

  • 542 Queen Street East, Sault Ste. Marie, Ontario

  • You can pick up your order during regular business hours. These hours are updated regularly on our Google Business page which you can visit, here.

  • At this time we do not deliver locally.

Returns, Refunds and Exchanges

Returns

At Aline Wellness, we want you to be completely satisfied with your purchase. We understand that sometimes things may not work out as planned, and we're here to help. Please review our return, refund, and exchange policy below:

Refunds & Exchanges

All sale items are considered final sale and are not eligible for return, refund, or exchange.

  1. For all other products, we offer a 14 day return window from the date of delivery. To be eligible for a return, the item must be unused, unworn, unwashed, and in its original packaging with all tags attached.

  2. Mintier and Polar Joe products must remain unopened to be eligible for a return. These items cannot be returned after 14 days of receiving the product.

  3. Candles must be unused and not burned to be eligible for a return, refund, or exchange. Candle returns are not accepted after 14 days of receiving the product.

  4. To initiate a return, please contact our customer support team at connect@alinewellness.com. They will guide you through the process and provide you with further instructions.

  5. Please note that you are responsible for any return shipping fees. We recommend using a trackable shipping service to ensure that the item reaches us safely. 

  6. Once we receive and inspect the returned item(s), we will process your refund. Please allow up to 14 days for the refund to appear on your bank statement, as processing times may vary depending on your financial institution.

  7. In the case of exchanges, we will do our best to accommodate your request, subject to product availability. If the requested item is not available, we will issue a refund for the returned item.

  8. Our team strives to process returns, refunds, and exchanges in a timely manner. Please note that our processing time may take up to 24-48 hours from the time we receive your returned item(s).

  9. If you receive a defective or incorrect item, please contact our customer support team within 48 hours of receiving the product. We will arrange for a return, exchange, or refund, depending on the specific situation.

  10. Please note that certain items, such as supplements/oral hygiene products  and personalized products, may not be eligible for return, refund, or exchange due to hygiene or customization reasons. We will clearly indicate any such exceptions on the product page.

  11. Please review the washing instructions for all clothing items. If you do not follow our instructions and your clothing item has shrunk, we will not be able to exchange or return this item.

FAQ

  • We understand that sometimes preferences change. For online purchases, we offer a 14-day return, refund, and exchange window from the date of delivery. However, after this period, items will be considered non-refundable. Please note that all sale items are final sale and cannot be returned.

  • Meal plans are considered final sale and are not eligible for return, refund, or exchange. We encourage you to review the details of the meal plan before purchasing to ensure it aligns with your dietary needs and preferences.

  • To be considered for a return or exchange, all products must be unopened and unused, with the original packaging and tags intact. We cannot accept returns for products that have been opened, used, or are not in their original condition.

  • To initiate a return, refund, or exchange, please contact our customer support team at connect@alinewellness.com. They will guide you through the process and provide you with the necessary instructions and assistance.

  • Once we receive and inspect the returned item(s), we will process your refund. Please allow up to 14 days for the refund to appear on your bank statement, as processing times may vary depending on your financial institution.

  • If you receive a defective or incorrect item, please contact our customer support team within 48 hours of receiving the product. We will arrange for a return, exchange, or refund, depending on the specific situation.

  • Yes, we offer exchanges for different sizes or colors, subject to product availability. Please contact our customer support team to initiate an exchange and ensure that the desired item is in stock.

  • Gift cards are non-refundable and cannot be returned or exchanged for cash or other products. They hold a monetary value that can be used to purchase items from our online shop.

  • Yes, you will have to pay the shipping and handling for your return.